delivery + returns

WE CURRENTLY DISPATCH ORDERS FROM OUR UK OFFICES 9AM-3PM, MONDAY - FRIDAY.

WE AIM TO DISPATCH ORDERS BY THE END OF THE NEXT WORKING DAY (NOT INCLUDING WEEKENDS OR BANK HOLIDAYS) BUT THIS MAY VARY DURING BUSY PERIODS.

ORDERS ARE SENT OUT BETWEEN 1-5 DAYS AFTER THE ORDER HAS BEEN PLACED. YOU WILL RECEIVE A SHIPPING CONFIRMATION ONCE YOUR ORDER HAS BEEN DISPATCHED.

DELIVERY IS STANDARDISED AS PER THE BELOW FOR ALL ITEMS EXCEPT OUR BESPOKE AND COMMISSIONED PIECES & OVERSEAS SERVICES. DUE TO THE SPECIFIC NATURE OF DELIVERY REQUIREMENTS, DELIVERY IS QUOTED SEPARATELY FOR ALL OUR BESPOKE AND COMMISSIONED ITEMS.

UK

GREETING CARDS

STANDARD SHIPPING IS £0.95 AND DISPATCHED VIA ROYAL MAIL.

CLOTHING, ARTWORK & GIFTS

STANDARD TRACKED SHIPPING IS £3.95, USUALLY DISPATCHED VIA ROYAL MAIL. ONCE YOUR ITEMS ARE READY FOR DISPATCH THEY WILL USUALLY TAKE 3-5 WORKING DAYS TO ARRIVE BUT MAY BE MORE IN BUSY PERIODS.

ROPE SWINGS

STANDARD TRACKED SHIPPING IS £9.95, USUALLY DISPATCHED VIA ROYAL MAIL. ONCE YOUR ITEMS ARE READY FOR DISPATCH THEY WILL USUALLY TAKE 3-5 WORKING DAYS TO ARRIVE BUT MAY BE MORE IN BUSY PERIODS.

IF YOU NEED SOMETHING URGENTLY PLEASE GET IN TOUCH AND WE'LL DO ALL WE CAN TO GET IT TO YOU IN TIME. THIS MAY INCUR AN ADDITIONAL COST.

BESPOKE ORDERS & COMMISSIONS

DELIVERY TIME WILL VARY DEPENDING ON PRODUCT AND WILL BE CONFIRMED ONCE YOUR ORDER HAS BEEN FULLY AGREED.

rest of the world

WE ARE HAPPY TO SHIP GLOBALLY, SO YOU CAN GET YOUR HANDS ON OUR PRODUCTS WHEREVER YOU ARE IN THE WORLD BUT WE CURRENTLY AREN’T ABLE TO OFFER STANDARDISED SHIPPING. IF YOU’D LIKE TO ENJOY OUR WARES AND YOU AREN’T IN THE UK EMAIL US AT STUDIO@KIDDANDBEAR.COM AND WE’LL HAPPILY ARRANGE TO GET YOUR ITEMS OUT TO YOU AS SOON AS POSSIBLE.

returns

OUR POLICY* LASTS 14 DAYS. IF 14 DAYS HAVE GONE BY SINCE YOU RECEIVED YOUR ORDER, UNFORTUNATELY WE CAN’T OFFER YOU A REFUND OR EXCHANGE. WE CANNOT ACCEPT RETURNS ON ITEMS THAT ARE NOT SENT BACK IN A PERFECT CONDITION. RETURNED ITEMS OF THIS NATURE WILL NOT BE SENT BACK TO THE CUSTOMER UNLESS THEY PAY POSTAGE COSTS.

TO RETURN AN ORDER, STATE WHETHER YOU WOULD LIKE A REFUND OR AN EXCHANGE AND INCLUDE YOUR ORIGINAL ORDER NUMBER. WE CANNOT GUARANTEE THAT YOUR REQUIRED SIZE WILL BE IN STOCK BY THE TIME WE RECEIVE YOUR EXCHANGE AND IN SUCH CASES ARE HAPPY TO EITHER OFFER A REFUND OR SEND YOU YOUR DESIRED SIZE WHEN IT ARRIVES IN STOCK.

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE.

PLEASE OBTAIN A PROOF OF POSTAGE RECEIPT FROM THE POST OFFICE WHEN RETURNING ITEMS TO US AS WE CAN NOT BE HELD RESPONSIBLE FOR ITEMS THAT DO NOT ARRIVE TO US.

PLEASE SEND RETURNS TO:

KIDD & BEAR LTD - RETURNS

MULBERRY COTTAGE

ROCK LANE

BATH

BA2 5JP

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

* PLEASE NOTE: THESE TERMS DO NOT APPLY TO BESPOKE AND/OR PERSONALISED ITEMS. WE ARE UNABLE TO ACCEPT RETURNS FOR BESPOKE, PERSONALISED OR COMMISSIONED PIECES.